Member Relationship Management

manage sales rules for order processing, earning points by product and redemption for gift and price lists and discounts for different membership grades

manage customers’ services that customers entered in “Customer Portal” by chats that is routed to the next available service reps and all conversations are logged and tied to the customer records

manage sales promotion with scope (membership grades, regions and promotion periods etc.); methods (order amount, order quantity, items, bundles, buy X and get Y for Z% off etc.) and other conditions such as at what time of a day, what days of a week, for what brands and what product lines etc.

manage market communication with what messages and content (promotion, announcement, newsletter to what recipients (region, member grades) by what methods (emails, SMS and social media) and when

Customer Relationship Management

manage suspects, prospects and customers, their profile, contact info, communication and activities

manage sales prospects from start to end

manage sales rules, pricing, discounts, promotions applied to all sales channels

manage market communication and customer services