general services such as product and order inquiries, payment, complaints etc.

product registration and account update

resolve missing shipments, shipments with damaged or wrong products

technical support

purchase of service items and spare parts

issue RMA for credit, warranty exchange, upgrades

issue orders for field services and in-house services

view order and shipment status

register products

request for RMA, tech support and other services

view RMA and service history

view knowledge base

pick > ship > receive

pick > ship

credit

receive > inspect > credit

receive > replace/repair/refurbish > pick > ship

receive > return to vendor > receive from vendor > ship

receive > return to vendor > vendor credit > credit/ship

subcontract > receive from contractor > pick > ship

subcontract > drop ship

receive > replace/repair > pick > pickup/ship > invoice

return items from in-house usage and customers’ returns

link multiple RMA items to multiple RTV orders

issue RTV > vendor approval > pick > ship > receive > inspect

issue RTV > vendor approval > pick > ship > vendor credit

user-definable workflows for specific products and service requirements

track material and resource usage, defects and resolution

provide insights for failure, correction and performance analysis

create orders -> schedule -> dispatch -> services -> invoice

track equipment and inventory carried by technicians

view orders, knowledge base and update status on scanners/PDAs

for contractors to receive service orders, update progress and status

track inventory in and out from your company to contractors

allow contractor to bill services that auto create AP invoice entry in ERP

enter orders, receive items, inspect, service, pick, ship and invoice

built-in inventory system to classify inventory by condition

provide API and import/export functions to integrate with other systems

web portal for customer self-services

point-of-sales interface for retail operations

option to integrate to Sage 300