iCube eBopen is a product family of e-Commerce management systems with multiple products to address the different e-Commerce applications with specific requirements.

iCube eBopen Portal is a customer and vendor portal to provide on-line self-service functionality for direct and indirect customers and suppliers for accessing their account and order status, entering orders, quotation, offers; requesting services and RMA, browsing product information and knowledge base.

iCube eBopen Webstore is a complete webstore with smart integration to payment gateway and back-office automation from getting orders, generating purchase orders or work orders to fulfill the web orders, arranging suppliers or fulfillment houses for drop-shipments to handling billing and payments.

The products can be hosted on-site or off-site; and integrate with ACCPAC Advantage Series™ and ACCPAC Pro Series™ to perform

• Update of item and inventory information from ACCPAC to the webstore
• Purchasing of products, service items and samples with shopping cart or order entry interface
• Requesting of quotes, services, RMA
• Inquiring customer account and order status (sales orders, RMA orders)
• Expanding portal for vendors and contractors
• Back-office operations
  
  • get weborders
  • approve weborders (configurable)
  • convert to sales orders
  • create regular or drop-ship purchase orders (optional)
  • receive purchase orders (optional)
  • ship sales orders
  • do AR receipt

1. Support webstore hosting on-site or off-site at ISP
2. Integrate with payment gateway
3. Integrate with ACCPAC accounting systems
4. Complete webstore features
5. Product configurator
6. Secure and easy order processing system
7. Auto creation of new items
8. Auto sales orders to regular/drop-shop purchase orders generation
9. On-line customer services and RMA
10. On-line order processing
11. Integrate with UPS, Fedex, Airborne and other carriers

iCube eBopen comes with a webstore that is installed at your web server in-house. It also supports the web stores provided by your ISP.

• On-site
  The webstore links to the rest of the system and the ACCPAC accounting system. It reads in the setup configuration, and bases on the settings, to build the webstore dynamically with information in ACCPAC (customer, order, item, inventory). The web orders taken are processed through iCube eBopen and further to ACCPAC after approval.
  
  This scenario requires you to maintain the hardware and web server. The benefits are the direct control of the webstore, no extra effort to maintain the displaying items and receive web orders, and with real-time data displaying at your webstore that reflects the real-life situation.
  
• Off-site
  This option is to use the webstore provided and hosted by your ISP. ISPs provide the functions for you to upload the updated item, inventory, customer and order status to the webstore and to download the web orders.
  
  With this scenario, iCube eBopen disables its webstore feature and to take over after the web orders are created. It imports the web orders and converts to the internal sales orders, which will be routed for the remaining processes within iCube eBopen until completion.

This feature allows iCube eBopen to do online verification with the credit card company about the customer’s credit card status and the available fund at the check-out stage; and to bill the credit card company for the order amount at the shipping stage.

For users who do not connect to payment gateway, they can disable this feature and continue to use the manual approach.

iCube eBopen integrates with ACCPAC Advantage Series and ACCPAC Pro Series that reads information of item, inventory, customer and order history. Information between these two systems are shared and updated in a real-time basis.

It also has its own tables to store the additional attributes of items beyond ACCPAC such as the multiple item pictures, settings for “new”, “promotional” or “clearance” item, relationship for “related items” and build-to-order etc.

The webstore is dynamically built according to its setup and the real-time data in ACCPAC and iCube eBopen.

• Major sections

1. Product section
   This is the main section for products that are classified and displayed in a tree-structure grouped by categories and further by sub-categories.
   
   Depends on your setup, each item is displayed with item number, product description, short specification, pricing, stock status, attribute, pictures of thumbnail and four directional views, its related items, the optional items.
   
2. Highlight display section
   On top of displaying items in the product section, they can also be displayed in this special highlight sections for “Hot item”, “New item”, “Top seller item”, “Promotional item”, “Clearance item”.
   
3. Advertising section
   This section is to place banner advertising for your vendors.
   
4. Customer section
   This section allows customers to login and to view their order status, order and payment history, and request for services.

• Related item
  This feature lists out all other items that are related to this selected item. Examples are women’s bags and shoes are related items.
  
• Option item
  This feature lists out all the optional items that go with this item. Examples are chargers and batteries are optional items of a digital camera.
  
• Item configuration
  This feature lists out all the configuration items of a selected item. Examples are a notebook computer has with the configuration of choices for different CPU, memory, hard drive, CD-ROM.
  
• Web pricing
  Each item may have a separate price list for on-line sales which is different with other sales channel.
  
• Thumbnail, multiple pictures per item
  Each item comes with pictures from four directions (front, rear, right, left) and a thumbnail such that customers can have better pictures of what they are getting.
  
• Email notification and on-line inquiry
  Order status is updated to customers by email and also available on-line at the customer section. Customers can also view order, payment and service history.
  
• In Stock notification
  For items that are out-of-stock, customers can activate this feature to get notified by email when the items are with stock.
  
• Price Drop notification
  This feature allows customer to get email notification when the selected items have reduced the price.
  
• Tell a friend
  This feature allows a customer to introduce the product information to their selected friends by email.

This is an add-on component which is also referred as “Build-to-order”. It allows customers to pick the configuration items while they buy the product. Examples are customers can pick a notebook computer with their desired CPU, memory and hard drive configuration.

The entire order processing is easy with minimum human interaction. The web-orders are converted to ACCPAC sales orders after the optional approval step. Depends on the installed configuration and settings, PO may be automatically created if there are shortages, and PO receiving can be done by import with shipment data from vendor. There is for the entire process.

Credit card data are encrypted starting from user’s entry to storing in the database to ensure security.

With iCube Supply1st “AutoItem” module, you may create item info after you have received orders. This allows you to post as much items in the webstore to sell without efforts of creating them ahead in ACCPAC. Item template per category is pre-configured with default values to minimize data entry. Import of item info is available with item info provided by your supplier.

With iCube Supply1st“AutoPO” module, regular or drop-ship Pos are auto-generated according to on-line orders/shortage/purchase requirement. Auto-receipts can also be generated from vendors’ electronic shipment data.

With iCube Customer1st, your direct customers can post RMA and other service requests on-line and to inquire service order status.

With iCube Supply1st “Self-service” module, your direct customers can enter sales orders on-line and inquire order status; orders, invoices and payment history.

“Shiplink” creates a link between the shipping function of iCube eBopen and the “Starship” manifest system by v-technologies for UPS, Fedex, Airborne and other carriers.

Shipping info such as shipping address, shipping method, ship via are automatically transferred to “StarShip” such that shipping labels and shipping document are printed from “StarShip” and the appropriated shipping charge are recorded and fed back to the shipping function along with the to tracking number that completes the shipping process.

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