Benefit SMBs/SMEs with different business models and industries

Every business needs differentiation to stay competitive. In particular, SMBs need to be more flexible and responsive to react with customers ever-changing requirements. On the other hand, they lack of resources and very often, they are stuck with a basic system that does not work, with many patches and difficult to switch to other solutions.

iCube provides complete solutions with wide selection of modules and derivatives to fit SMBs with various business models and in various industries. They just need to start with what they need and acquire more as they grow.

The solutions are seamlessly integrated, scalable to expand and last.

Resellers / integrators

Business model:

They source and bid, buy and sell, configure products and provide services to customers. They need to link PO items to sales orders and vendor quotes to customer bids.

For RMAs, they return customers’ defects to vendors to get replacement or credit before they can fulfill customers. They need multiple RMAs to link with multiple RTVs.


“eSO” creates bids/orders that are converted to “ePO” as requisition and RFQs (request for quotes) to vendors for quotes. Accepted quotes will be converted to POs and bids to orders.

“RMA” and “RTV” manage customer and vendor returns for credit, replacement, advanced replacement, repair and upgrades. Multiple RMA orders are linked to multiple RTV orders.


Business model:

They carry wide ranges of products from many manufactures. They buy, sell and service in large volume that need to process orders and logistics fast, precisely and reliably.

They need to provide options for customer pick-up, do deliveries, parcel, LTL and cargo shipments from different carriers.


“Warehouse Plus” structuralizes warehouses for efficient storage, plans and streamlines orders and logistics.

“Mobile Scan” scans to transact inventory, “Delivery Control” manages deliveries and “Starship Link” integrates to Starship shipping system to print shipping labels and retrieve tracking numbers.

3PL warehouses

Business model:

They provide storage and logistic services from receiving to configuring, storing, reworking, shipping and servicing.

Their customers may require integration with their system to cut errors and for instant transactions and inquiries, or by self-service.


“3PL warehouses” integrates with customers to receive inventory, configure products, ship and process RMA and services for their customers.

Inventory transfer from customers, instruction to ship and services can be automated by web-services, or manually by self-services or import/export.


Business model:

Web-store owners often deploy multiple stores in different marketplaces with different pricing and product settings to target different markets.

They are overwhelmed to these routines, to maintain product info in each store, download web-orders, create orders, ship, do invoice, cash receipts in ERP, and update order status, inventory and tracking numbers to the corresponding store.


“Store Master” maintains item info per store. “Marketplace Link” integrates stores in market places and Sage 300 with bi-direction syncs to upload product info, inventory, tracking numbers and retrieving orders and perform ERP transactions.

“ePO” converts orders to POs to fulfill backlogs and for drop-shipment. “Self-services” allows users to post RMA requests and check status.

Service centers

Business model:

They provide product services to end-users and business customers for repair and help-desk support etc.

They need to automate the services they provide, from receiving the servicing items to servicing and delivering to customers. They may need point-of-sales interface for walk-in customers and online interfaces for customers to request and check status.


“Service Centers” manages services from start to end, from interfacing with customers, receiving items to service, storing, picking, shipping, repair and billing that can be run standalone or integrated to Sage 300. Online services and POS interfaces are available.

“Mobile Scan” and “Mobile Touch” allow them to process items with mobile scanners and PDAs.


Business model:

Manufacturers design, manufacture and/or subcontract to produce products. They and the contractor manufactures both need data integration to communicate with each other.

They need to manage the entire processes from design to product release, document and revision control, material and capacity planning, purchasing, production scheduling, subcontracting, shop-floor control, and quality control.


“iCube Manufacturing” covers product manufacturing from discrete to complex process based technologies in different industries, from design to release, planning, producing to improving.

It consists of multiple modules and derivatives to focus on the corresponding product types, the related development, documentation, manufacturing technologies, planning and processes requirements.